Shipping policy
All orders are processed within same business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping
- We offer $6.95 flat rate shipping to Australia and New Zealand.
- For orders over $50, we offer free shipping domestically.
Estimated delivery times:
2-5 business days in Australia.
10 - 16 Business days to New Zealand.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email within in Australia, Or, within the estimated delivery days across different shipping zone internationally, please contact us at hello@cloudicos.com with your name and order number, and we will investigate it for you.
If you choose a PO box as your destination address, your parcel will be shipped with AUS post standard shipping as Sendle does not offer PO box shipping.
International shipping
- $19.95 standard shipping under $100.
- Orders over $100 AUD unlock free international shipping. Processed within 1-3 business days.
With Sendle, we offer simple, flat-rate prices to 220 destinations.
Note: Please allow for Covid-19 related potential shipping delays.
Our email is hello@cloudicos.com. We will be happy to answer any of your questions.