Shipping policy
All orders are processed within same business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Online orders are processed and shipped from Sydney, NSW, Australia and we will also not be shipping during Australian public holidays. We use Australia Post Standard or Express services.
AUSTRALIA:
| Delivery Method | Cost | Estimated delivery time |
| Standard - Australia Post | $6.95 or FREE on orders $50 or over | 3-6 Business Days |
| Express Australia Post | $15 or FREE on orders $75 or over | 1-3 Business Days |
Our estimates are not guaranteed as it depends on if you are based in metro, regional or remote areas in Australia. Please keep this in mind when choosing your shipping option.
International Delivery (New Zealand, Asia Pacific, North America, Western Europe):
We are not responsible for any customs, duties or other fees you may incur when our parcel arrives in your country.
| Delivery Method | Cost | Estimated delivery time |
| Standard Delivery - Australia Post | $19.95 or FREE on orders $100 or over | Please see depending on your location |
| Location | Estimated delivery time (STANDARD) | Estimated delivery time (EXPRESS) |
| New Zealand | 8-12 Business Days | 4-8 Business Days |
| Asia Pacific | 8-18 Business Days | 5-10 Business Days |
|
North America, between major metro areas |
6-10 Business Days | 2-6 Business Days |
|
Western Europe |
8-12 Business Days | 6-10 Business Days |
International Delivery (Rest of World):
We cannot provide shipping estimates for other regions. Your costs for shipping are the same as our international delivery rates.
Currency mentioned is in AUD.
If your country does not accept express packages and you have qualified for express shipping, you will simply have your order shipped as standard shipping.
Please note:
Shipping times are a guideline and subject to change due to unforeseen and unavoidable events. Unfortunately, not all products are available to be shipped to some countries, but please feel free contact us to get a quotation.
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
Please allow for human-needs related potential shipping delays. Always working hard on getting your deliveries out to you barring some specific circumstances. If you are concerned about your order arriving on time, please email us.
Our email is hello@cloudicos.com.