Shipping policy
Last updated: 23.1.2025
Worldwide Shipping Available
Dispatch Timeframes:
· Online orders are processed and shipped from Sydney, NSW, Australia and Orders are dispatched within 72 hours (business days), We use Australia Post Standard or Express services.
· Please allow additional time for your order to be dispatched in promotional/busy periods.
· If you need your items quickly, please leave a note for prompt processing.
· Delivery estimated timeframes are inclusive of both dispatch and shipping timeframes.
Currency mentioned is in AUD.
AUSTRALIA:
|
Delivery Method |
Fee |
Estimated delivery time |
|
Standard - Australia Post |
$8.95 or free for orders over $75 |
3-6 Business Days |
|
Express Australia Post |
$13 |
1-3 Business Days |
NEW ZEALAND:
- Standard International ($15 AUD) 8-12 business days
- Free for orders over $85AUD
United States, Canada, United Kingdom:
- Standard International ($17.95 AUD) 6-12 business days
- Free for orders over $150 AUD
Rest of The World:
- $25 AUD Standard International 8-18 Business Days
Please note
-Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
- We have no control of your item after it has been dispatched from our end. Please contact Australia Post directly as it will be the most efficient way to track your item.
- To ensure timely delivery, please verify that your shipping address is correct during checkout, as we cannot modify it once the parcel has left our warehouse.
- Customers are responsible for tracking, receiving and collecting their order from the chosen courier provider. This includes parcels that are returned to sender.
- Parcels that are returned to sender can either be shipped back to the customer at their own expense or refunded (minus the cost of return shipping).
If you have any questions regarding shipping, please contact us at hello@cloudicos.com