BLACK FRIDAY. 20% off $50min spend. 25% off $100min spend. Dispatching same day!

BLACK FRIDAY FAQ

How long will it take to get my orders?

Due to high order volumes, we'll work harder! We are aiming to still fulfil and dispatch within 24hrs. Possibly up to 48hrs after your order, depending on how we go. Our warehouse team will be hustling to get orders out the door!

Can I return my Black Friday order?

All sale, mystery boxes and discounted items are final sale.

Am I able to use other discount codes?

Your Black Friday discount is the biggest available! Promotional discounts cannot be used in conjunction with any other discount or promotion or be applied retrospectively.

Can I make changes to my order?

Our team will do their best to fulfil your requests prior to sending. Please note that we cannot guarantee any changes once it has been processed.

If your shipping address or contact details are incorrect, please contact us via email hello@cloudicos.com

Can I request items in my mystery box?

You can let us know your undertone and preferences but cannot request specific items - but we'll do our best to accomodate to your aesthetic preferences!

Can I cancel my Black Friday order?

During sale period where order volume is high, we'll be dispatching rapidly. Please 100% check your order before ordering as refunds or cancellations will not be offered to any sale promotion orders.

Can I get a discount on the mystery box?

The discount code does not apply to mystery boxes or sets as they are already discounted.

BLACK FRIDAY SALE IS HERE
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Welcome to Cloudicos

Born in Sydney. Powered by glitter.
Cloudicos celebrates colour, play, and everyday magic —
A woman-led, POC-founded beauty brand made for those who dare to sparkle ✩

About Cloudicos
Why look simple, when you can look stunning? - Nicki

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Frequently asked questions

Shipping

What countries do you ship to?

We ship worldwide!

Please see our Shipping Policy.

We ship to every country from our HQ in Sydney, Australia.

How long will it take to receive my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

We ship worldwide from our home base in Sydney, Australia. For detailed information, please see our shipping rates.

What are you doing about the US tariffs?

✨ We’ve got you covered — we have decided to cover for you all US tariffs. Just sit back and wait for the magic to arrive! Thanks for your support!

Can you ship my order with economical packaging?

Yes! Simply type 'Y' in the order note for us to know you want us to ship your items with as little resources as possible.

This means no stickers, no thank you card, minimal yet protective packaging.

Returns and Refunds

How do I return a product?

Please see our Returns Policy here.

If for whatever reason you have not had a wonderful experience with your item, we encourage you to reach out to our team: hello@cloudicos.com. We will address your unique situation and make it right.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s) returned or processed as soon as we have resolved your issue.

Need extra help?

Customer Support

Customers, please email hello@cloudicos.com for speedy support!
Business inquiries: amyxu@axmedia.com.au
No spam/agencies thanks!