FAQ's

Frequently Asked Questions

Some of your burning questions. :D

Shipping

How do you ship orders out?

We ship out as soon as possible, typically within 1-2 business days. We use Sendle for carbon neutral shipping, and ship internationally and domestically.
Within Australia, orders typically arrive in 2-5 business days.
Please see our Shipping Policy for our shipping rates.

Can I change my shipping address?

If you want to change your address, reach out as soon as you noticed via Instagram DM or email (hello@cloudicos.com), and we will try and change the address for you. If it has already been posted out, unfortunately there is nothing we can do at that point so please triple check your address before finalising your order.

I selected local pickup, how do I do that?

Picking up from our location in Mascot? Simply let Amy know ahead of time and agree on a time and day via email or DM on Instagram. Then when you arrive, ring the unit number on the doorpad and she will come down and deliver your goodies, or your package will be left safely inside for you to grab.

Order Issues

Can I cancel my order?

If you need to cancel for whatever reason, please do so before the product is shipped out, ideally within 12hours.

Can I change the item in my order?

Please DM us on Instagram for quickest customer service, and we will try and change your order accordingly asap. Always here to help. Unfortunately if your order has already been carried out by our posties, sorry there isn't anything we can do at that point.

I'm not happy with my order.

For whatever reason you're not 100% loving your order from us, please send us an email and let us know and we will try and resolve your issue for you the best we can.

Return Policy

Can I return something that didn't work for me?

At the moment we are not accepting returns or exchanges due to Covid protocols but we are happy to issue a hassle-free refund if you are having issues with your product for any reason.

Just let us know via email so we can help asap! (hello@cloudicos.com)

General

Where are your products made?

All products are designed here in Australia. Some of our products are also manufactured here, but we also source our suppliers from China. We carefully test and select only the best of quality products for our customers. 

Can I ask for a recommendation?

Sure! We respond quickly through Instagram DM's, please feel free to message us and we are happy to assist you through our product catalogue.

Are your products vegan and cruelty free?

Of course, we are proudly using only all vegan ingredients and ensure all products are cruelty free. No animal testing ever and ensuring our suppliers are paying workers a fair wage.

Who owns Cloudicos?

Amy Xu is the proud founder of Cloudicos, a beauty enthusiast from Sydney with a background in makeup artistry. In her spare time she's a lover of cats, gaming and reading.

Why should I shop at Cloudicos?

There's many amazing reasons to shop with Cloudicos:

  • We're Australian and woman + POC owned
  • We offer easy to use products, hassle free that make you feel amazing
  • We're here for you because if you ever have any issue, we take it seriously to help you be 100% happy
  • You will love our range of beauty and accessories that fit effortlessly into your beauty routine

 

Have a burning question? Email us your question! hello@cloudicos.com

We're excited to hear from you!