Frequently Asked Questions
Some of your burning questions. :D
How do you ship orders out?
We ship out as soon as possible, typically within 1-2 business days. We use Sendle for carbon neutral shipping, and ship internationally and domestically.
Within Australia, orders typically arrive in 2-5 business days.
Please see our Shipping Policy for our shipping rates.
Can I change my shipping address?
If you want to change your address, reach out as soon as you noticed via Instagram DM or email (email@example.com), and we will try and change the address for you. If it has already been posted out, unfortunately there is nothing we can do at that point so please triple check your address before finalising your order.
Can I cancel my order?
If you need to cancel for whatever reason, please do so before the product is shipped out, ideally within 12hours.
Can I change the item in my order?
Please DM us on Instagram for quickest customer service, and we will try and change your order accordingly asap. Always here to help. Unfortunately if your order has already been carried out by our posties, sorry there isn't anything we can do at that point.
I'm not happy with my order.
For whatever reason you're not 100% loving your order from us, please send us an email and let us know and we will try and resolve your issue for you the best we can.
Can I return something that didn't work for me?
At the moment we are not accepting returns or exchanges due to Covid protocols but we are happy to issue a hassle-free refund if you are having issues with your product for any reason. Just let us know via email so we can help asap! (firstname.lastname@example.org)
Where are your products made?
All products are designed here in Australia. Some of our products are also manufactured here, but we also source our suppliers from China. As a Chinese owned company, we are proud to partner with trusted and ethical suppliers in China.
How are you being sustainable?
Have you heard about our tree planting initative? We plant one tree with every order with onetreeplanted. We also use recyclable materials where we can for example our lipgloss tubes, boxes, and unit cartons are all recylable or made from recycled materials. Our tissue paper is acid free. We also deliver with 100% carbon neutral shipping.
Can I ask for a recommendation?
Sure! We respond quickly through Instagram DM's, please feel free to message us and we are happy to assist you through our product catalogue.
Are your products vegan and cruelty free?
Of course, we are proudly using only all vegan ingredients and ensure all products are cruelty free. No animal testing ever and ensuring our suppliers are paying workers a fair wage.
Who owns Cloudicos?
Amy Xu is the proud founder of Cloudicos, a entreupreneur from Sydney with a background in makeup artistry. She likes cats, makeup, and reading. Located: Glebe/Kirribilli market stalls and in cat cafes.
Why should I shop at Cloudicos?
There's many amazing reasons to shop with Cloudicos:
- We're Australian and woman + POC owned
- We offer easy to use products, hassle free that make you feel amazing
- We're here for you because if you ever have any issue, we take it seriously to help you be 100% happy
- Our sustainability mission plants trees and makes a difference even as a budding beauty brand
- You will love our range of beauty and accessories that fit effortlessly into your beauty routine
Have a burning question? Email us your question! email@example.com
We're excited to hear from you!